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New Review 7/26/2024
New Review 7/26/2024
Today I called Simplisafe to cancel my mother's system due to the fact we sold the home with the system included. Subsequently, I purchased a new system through Amazon which will be utilized in her future home.
I was transferred to Eugene in the relocation/cancellation department and what an amazing representative and individual. This young man should be the Simplisafe spokesperson. Eugene was not only knowledgeable in all aspects of the system but a true pleasure to speak with. Eugeneand was stellar in all aspects of customer service and well spoken and such a caring individual.
I must state as a former ADT customer for over 10 years there is no better option than Simplisafe. I cannot say enough about Eugene's professionalism, passion, character and stellar customer service.
Thank you
George Upegui for my mom Vivian Upegui
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 months ago
Hi George and Vivian,
Thanks so much for your kind words! This is the kind of experience we're going for, and I'm glad Eugene from our Loyalty team was able to take care of you. We'll make sure their manager hears about this.
Of course as always, if there's anything more that you need for your move or anything else regarding your SimpliSafe experience, we're here to help.
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