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cmchristian567's profile

Wednesday, July 24th, 2024 1:20 PM

Feedback

I placed an order at 2pm yesterday and accidentally put an old shipping address in. I have talked to two customer service representatives and the level of service has been very poor. I would like to cancel the order and they told me to call the shipper but I don’t have a tracking number since the order was just generated. Would not use SimpliSafe in the future due to this poor customer service experience

Community Admin

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3.4K Messages

8 months ago

Hi @cmchristian567, 

I sincerely apologize to hear this - this is absolutely not the experience we want you to have. I have forwarded your case details to our escalated Support team. A senior specialist will reach out to you ASAP to make sure you're taken care of, so keep an ear out for their call!

2 Messages

Thanks. I have not heard from anyone yet unfortunately.

11 days ago

i tried to connect an additional door sensor through Chat but that agent was no help at all. I was told I needed new batteries on the keypad.  Next I tried phoning and actually talking with a live agent and had to try three times before I actually go to someone on the phone.  She was able to get the issue resolved in five minutes.  Needless to say, while I love the system, the customer support -- in terms of actually talking on the phone -- is not great. 

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