2 Messages
Feedback
I placed an order at 2pm yesterday and accidentally put an old shipping address in. I have talked to two customer service representatives and the level of service has been very poor. I would like to cancel the order and they told me to call the shipper but I don’t have a tracking number since the order was just generated. Would not use SimpliSafe in the future due to this poor customer service experience
emily_s
Community Admin
•
3.4K Messages
9 months ago
Hi @cmchristian567,
I sincerely apologize to hear this - this is absolutely not the experience we want you to have. I have forwarded your case details to our escalated Support team. A senior specialist will reach out to you ASAP to make sure you're taken care of, so keep an ear out for their call!
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sallyforth6498
1 Message
1 month ago
i tried to connect an additional door sensor through Chat but that agent was no help at all. I was told I needed new batteries on the keypad. Next I tried phoning and actually talking with a live agent and had to try three times before I actually go to someone on the phone. She was able to get the issue resolved in five minutes. Needless to say, while I love the system, the customer support -- in terms of actually talking on the phone -- is not great.
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