1 Message
Customer service SUCKS!
I have had SimpliSafe for 1 week and have had issues with indoor camera. SimpliSafe has sent me 2 replacements and they did not work either. You cannot get a representative on the line. Customer service is horrible. I WILL NOT recommend SimpliSafe to anyone.
usmaak
343 Messages
5 years ago
0
0
sevensiamesecats
2.2K Messages
5 years ago
0
0
smdial
2 Messages
5 years ago
I have found their customer service reasonable -- no complaints so far.
0
0
captainbillyawn
1 Message
5 years ago
1
0
mattleblanc323
1 Message
5 years ago
0
0
waysafe
4 Messages
5 years ago
There was definitely a hard sell in the retentions department. I get it, it's their job to do so, and their retention offer wasn't bad, but I don't need a service I don't need.
One more thing... cancelling your service means IMMEDIATE cancellation of service. Um, what about the month of service I paid for???
Take home message: If you need to cancel or put your service on hold, do it a few days to a week or so before your next bill is charged.
1
0
chortlesoap
2 Messages
5 years ago
I had a really rude CS agent tell me that I should have known about how the "testing" mode works (it's not really documented anywhere that you're automatically put into a testing mode for the first few days that won't call ANYONE, including you, if a real-life siren goes off at 5 AM while you're away and it disturbs your neighbors...). Given that the sticky pads they give you for the sensors are terrible and not everyone is going to be at their new house 24/7 checking on every tiny device, you would think they'd have some failsafes built in that INCLUDE a courtesy call.
Nope.
I did, however, have one very productive call with a gentleman later about alarm permits, but this was long after I had suffered through painful device setup and removing/replacing EVERY sticky pad with the screw-mount options.
I'd love to get more involved in the community but if their CS is any indication, the product team is probably not a "listen first before speaking" kinda crowd...
0
0
sevensiamesecats
2.2K Messages
5 years ago
0
0
cflantz
1 Message
5 years ago
They sent replacements for problem units and I called to make sure I set up the replacement base station.After 40 minutes on hold, the agent ran me through the set up. She told me everything was set and ready to go. When I tried to arm the system I got error messages. I have spent over two hours on hold trying to get back to an agent. Three times now, after being on hold for 30+ minutes, I have been disconnected!!! THIS IS TERRIBLE!
0
0
muckdiver
1 Message
5 years ago
I am afraid to enable the system that it will cll the cops for false reasons.
I finally installed Videodoorbell Pro (took me a year to get an electrician here to install it). We finally got it set up after a dozen tries. The camera is not very wide angle. The sound did not work. I found out it does not connect to the Simplisafe base station to chime - I must buy a chime and get it installed! Then after 5 minutes it stopped connecting to my phone and needs to be set up again.
Stupid me I bought into a cool advert and jumped for it. I am tempted to remove the whole system and do my research before buying into something new.
It maybe a good system but for me I really blew it and should have done my homework.
0
0
sevensiamesecats
2.2K Messages
5 years ago
0
0
thomasdillon
1 Message
5 years ago
0
0
usmaak
343 Messages
5 years ago
0
0
sevensiamesecats
2.2K Messages
5 years ago
0
0
edlawson
1 Message
5 years ago
0
0