‎Customer Service Chat Feedback (AI or just terrible offshore non-native English speakers or some combination of both) | SimpliSafe Support Home
 
jeremy_b_wilson's profile

Tuesday, May 13th, 2025 6:53 PM

Customer Service Chat Feedback (AI or just terrible offshore non-native English speakers or some combination of both)

Omg, wtaf Simplisafe.  Your customer service chat experience is maddening.   

Besides being subjected to repeated spelling and grammar errors, there's like a 5 minute interval between responses.  

Do better!  Thankfully I was able to at least accomplish what I came to the site for.

Captain

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6.4K Messages

23 days ago

@jeremy_b_wilson I don't interact with support often, but when I do, with a few exceptions, it has been a very good experience. Can you expand on exactly what was the issue(s) you were attempting to solve?

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