Captain
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6.4K Messages
Customer Feedback, Positive and Negative
Years ago when SimpliSafe first rolled out it's first phone app, there were way too many pop ups asking for feedback on how you liked it, marketing messaging etc. The straw that broke the camel's back was during an alarm (false) a pop up came up and asked me "How are we doing?". Yes, I provided very clear, concise and slightly agitated feedback as I am sure many others did at the time.
Move on to today and such self serving "nag" messaging is gone. SimpliSafe listened and support a customer facing app for customers, not for over eager marcom types.
We are getting ready for a cruise and are encouraged by the cruise line to use their app for everything, including what documents you will need. Get in the app, go to the travel doc section after getting hit with "How are we doing" and "save $50 on your next cruise if you sign up for..." click on documents for our destination and.....yep, another pop up for the $50 dollar offer! Three emails sent to marketing, customer relations and, of course, the CEO Customer Support section. Unfortunately, this cruise line trips over their own feet and gets customers to the point they start to despise them...even before leaving port.
SimpliSafe, thank you for listening.
patrickfrembs
5 Messages
23 days ago
After speaking with a Simpli Safe representative, I was encouraged to share an idea that could significantly improve the safety and functionality of the smart lock.
This issue was raised four years ago, and while Simpli Safe acknowledged it in the forum and indicated that the Development Team would investigate, it appears that no action has been taken since then. As I continue to read about the smart lock, I'm discovering that many others share the same concerns.
Currently, not only the smart lock but the entire security system can be unlocked from the outside using a keypad. However, I live on a busy street with a lot of foot traffic, and I feel uneasy using this feature.
When I enter a code to unlock the door, it not only grants access but also disables the entire alarm system. This occurs with both my master pin and any other pins I create, such as for a dog walker.
While I understand that the intention may be to simplify access by automatically deactivating the alarm, this poses a significant safety risk for many users, including myself.
My suggestion is simple: when Simpli Safe allows the creation of custom pins (e.g., for a dog walker), provide users with the option to decide whether that pin also disarms the security system or only unlocks the smart lock.
I want individuals like Amazon delivery drivers or dog walkers to access a part of my home that doesn't contain sensors or cameras, without needing to disable the entire alarm system. As it stands, these individuals could potentially move throughout the house without triggering any alarms once the lock is disengaged.
Thank you for considering this important feedback!
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