Customer Feedback, Positive and Negative

Years ago when SimpliSafe first rolled out it's first phone app, there were way too  many pop ups asking for feedback on how you liked it, marketing messaging etc. The straw that broke the camel's back was during an alarm (false) a pop up came up and asked me "How are we doing?".  Yes, I provide very clear, concise and slightly agitated feedback as I am sure many others did at the time. 

Move on to today and such self serving "nag" messaging is gone. SimpliSafe  listened and support a customer facing app for customers, not for over eager marcom types.

We are getting ready for a cruise and are encouraged by the cruise line to use their app for everything, including what documents you will need. Get in the app, go to the travel doc section after getting hit with "How are we doing" and "save $50 on your next cruise if you sign up for..." click on documents for our destination and.....yep, another pop up for the $50 dollar offer!  Three emails sent to marketing, customer relations and, of course, the CEO Customer Support section. Unfortunately, this cruise line trips over their own feet and gets customers to the point they start to despise them...even before leaving port.

SimpliSafe, thank you for listening.