Captain
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6.3K Messages
CES 2025 and Simplisafe
Here we are at the beginning of 2025 and CES is just around the corner. Seems a lifetime ago Chad Laurans, founder and former CEO of SS, introduced the then unreleased SS3 system in it's "tiny house" at CES in 2018. Light years ahead in features, design and many other ways over SS2, it was indeed a great upgrade. Now move ahead 7 years later, is it time for SimpliSafe to make another appearance? I sure hope so as I would like to see further releases of additional products, features and services.
Active Guard definitely was an attention getter (and with a few tweaks I will be a customer of it again) and an example of what could be possible and brought to market in '25.
But before we get ahead of ourselves, SS, make sure you don't forget your roots: customer orientation.
Hope you stay with me on this short story: 2012, March, and the then director of Ops is kind enough to ship to me one of the first SS2 systems. I get it, eagerly open the box and....nothing. Appears the base can't connect to a cell tower. Hmmm. I report it and, to my surprise, the CEO realizes the antennae design he himself created needed to be upgraded and 36 hours later I have a new base board to install, and an email to go with it to boot, with an apology. Wow, I thought, that is customer orientation.
Over a decade later, and dozens and dozens of SS2 and SS3 systems placed, I still very much enjoy, and depend, on SimpliSafe to deliver the best security solution in the market. As I read posts in the community about the monitoring cancellation process, camera issues, referral bonus etc issues, I do hope SS continues to expand efforts to address these customer concerns, even if a small % of their overall customer base.
Looking forward to an exciting 2025.
To all, happy new year and, as the old tag line went, "Remember, be safe out there!"
Update:
Appears SS will be making a showing at CES as an exhibitor and Chief Technology Officer, Rebecca Zavin, will be a speaker. Exciting, how about a link with a live stream, or at least a link with a recording of it? Heck, it is 2025, a year of technical miracles, possibly with Ms. Zavin hosting a live webinar in the community taking questions from customers?
https://www.ces.tech/speakers/rebecca-zavin/
What do you think SimpliSafe will be showing? SS4? New SS3 hardware (garage door sensor)? Drones? New AI driven services? MATTER support? Home Automation Hub? Looking forward to this big time!
Official Solution
simplisafe_admin
Community Admin
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981 Messages
10 days ago
In case anyone missed Rebecca Zavin's great panel, we're pleased to be able to share a recording of the session.
Our CEO, Christian Cerda and Chief Product Officer, Hooman Shahidi also conducted a Q&A with Paul Rothman, the Editor-in-Chief of Security Business Magazine, where they discuss the future of monitoring centers, the applications of AI automation, and SimpliSafe's Active Guard solution.
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dlpsr
1.5K Messages
16 days ago
Lol, SS4 maybe, it's due.
Cameras that actually work? For everyone? As sold and advertised?
RF extenders for SS3 or link the base stations to one account?
No RF? There's an idea. Zwave maybe?
A Mesh system? Even if it's someone else's? Save the customer & them some hassles. Opt in of course.
Already been burned, too little too late. Considering all those other negatives mentioned and learning the hard way on my own.
I've got geofence arming working on SS3. Self monitoring. And scheduled arming.
All by my little old self. Lol
I won't be watching. Their TV commercials make me angry enough.
Apologies for raining on the parade.
If they allow linking my two SS3 base stations on one account, we can talk, otherwise,, π€.
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simplisafe_admin
Community Admin
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981 Messages
14 days ago
@captain11 it'll be great to watch Rebecca present at CES this year! You can view a livestream with the following link: https://spr.ly/61211vIQAd!
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vtach3743
8 Messages
13 days ago
Please PLEASE PLEASE!!!! add multi user logins to the system. It's been requested for YEARS and it's been either "it's coming" or lately crickets.
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spelunke100
1 Message
13 days ago
i wish that simplisafe would let you access the cameras through echo show like ring does
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captain11
Captain
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6.3K Messages
12 days ago
@Simplisafe: Two great questions by spelunke100 and vtoch3743 that could easily be answered by Ms Gavin in a live webinar here in the community!
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dlpsr
1.5K Messages
10 days ago
I watched it.
Where's the beef? (old commercialπ)
The regulator didn't tell me anything of much use. Perhaps more regulations coming?
The other presenter lady, I wasn't even certain what she was presenting.
The Matter guy was behind the 8 ball, if he'd have stopped over with Aqara who was also there and introduced their new FP300 mmWave presence sensor, that can "supposedly" detect if someone has fallen or even whether your breathing or not, count people etc. Matter, Thread, or Zigbee and multiple compatibilities with several hubs & ecosystems etc.
I'll have to order one to play with.π€
SS was Active Guard.
Nothing new from any of the presenters.
Sitting next to the guy who wants all devices compatible across all ecosystems made me chuckle. (SS is a closed π π system.)π₯±
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wellskin
46 Messages
5 days ago
Well first off there could be tons of improvement on the system. Matter hub aspect would be nice. Especially since SS Team is apart of matter, not the fact they would ever allow self monitoring. Secondly the cameras are the best hardware I seen yet, but the software suck! Why would I ever want my images sent to AWS? SS needs to add in local support for home owners. Give us RTSP cameras (IP Cameras) to store locally, I would love to add this in the NVR.
Last year they released announcement for open contact sensors, come on. I hope that it only announce in offline mode. As the thief would love to take it too in their escape plan.
With all that said, I am slowly transitioning away from the best hardware because I don't fall into their business model. I get it, but many of us love your hardware and don't like the in ability to use the system without being personal monitored by overlords.
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