‎False alarms- Smokes | SimpliSafe Support Home
 
tchambers1030's profile

Wednesday, June 12th, 2024 12:54 AM

False alarms- Smokes

The smoke alarm went off today while cooking. This was okay as it did get smoky. About 3 hours later, the base station alarm went off but not the smoke detector itself. The keypad showed kitchen smoke. I cleared it and about 3-4 hours later same thing. Only siren at the base station. I don’t think it’s a cleaning thing bc it’s only going off at the base station. It’s also not very old…less than a year. 

Community Admin

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3.4K Messages

11 months ago

Hi @tchambers1030, 

This is interesting, and something we certainly would want to look into. I've forwarded your case to our engineering team so they can investigate this further.

1 Message

@emily_s​ Same thing happened to me. Any updates?

Community Admin

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1.4K Messages

@securooor Just to confirm, your Smoke Detector went off, and then some time later just the Base Station's siren sounded while the Keypad indicated that the Smoke Detector was triggered?

 

If that is the case, please contact our Support team so they can take a deeper look into your account and how your Base Station and Smoke Detector are communicating.

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