‎Base station triggers non-SimpliSafe smoke alarm | SimpliSafe Support Home
 
petergallagher08's profile

Saturday, September 7th, 2024 3:13 PM

Base station triggers non-SimpliSafe smoke alarm

We have been awakened on a couple occasions recently by false smoke detector (Kidde) alarms.  This has happened when our SS security system is armed.  The base station with its blue LED is located directly below one of our smoke alarms.   As soon as we disarmed the SimpliSafe system, the alarm stopped.  Has anyone else experienced this situation?

Community Admin

 • 

3.3K Messages

8 days ago

Hi @petergallagher08, 

The SimpliSafe system shouldn't trigger non-SimpliSafe devices. I know you mentioned that the Base Station is directly under one of your Smoke Detectors. To rule this out, I would try moving the Base Station away from the Smoke Detector to see if this continues to happen or not. 

Yes, we have done that,  and we hope that fixes the problem. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.