2 Messages
Smart lock pin pad randomly won’t work
For the last few months I’ve been having an issue where my smart lock will not automatically unlock if I press “off” on my alarm fob. So then I get up to the door and have to enter my pin, and it won’t unlock either. I have to keep a spare key in my shed just to be able to get into my house when this happens. It maybe happens once a month, and the rest of the time works flawlessly. And yes, the batteries have been replaced. I use solely the lock pin pad for when others come to take out my dogs, and it’s frustrating to not be able to rely on it….my mom was locked out of my house and I had to tell her where to find the spare key. Is there a fix for this?? It’s super unreliable and problematic.
emily_s
Community Admin
•
3.3K Messages
10 months ago
Hello @Cehill16,
There's a few different ways we can troubleshoot this. First, I would recommend unpairing and resyncing the PIN Pad to your Smart Lock. To unpair the PIN Pad:
Then, to resync the PIN Pad to your Smart Lock:
If unpairing/resyncing the PIN Pad doesn't help it consistently unlock, I try moving the PIN Pad a little closer to your Smart Lock and change the surface it is placed on.
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