1 Message
Pin Pad Failing to Disarm System
Does anyone else have issues with the Smart Lock inconsistently failing to disarm the system? About 15-20% of the time it fails to disarm. For context, I've sometimes found that replacing the batteries resolves the issues, although sometimes it has no impact. My base station is about 9 feet from the door without any barriers (i.e. walls) between the two.
I'm on my third replacement smart lock over the course of 3 years and feel perpetually frustrated—I end up completely resetting the hardware 3-4 times a year and cancel false alarms 2-3 times a year.
emily_s
Community Admin
•
3.3K Messages
7 months ago
Hi @401stephen,
I'm sorry to hear about this trouble. Unlocking the Smart Lock should certainly result in the system disarming as well.
You mention that the Base Station is about 9 feet away from the Smart Lock, and since there are no barriers between the two devices range and interference shouldn't be the culprit either.
I've escalated your case to our Specialist team to get to the bottom of this. A senior agent will reach out to you soon, so keep an ear out for their call!
0
0
davidreynolds3560
1 Message
6 months ago
I am experiencing the same issue as Stephen. Both of our smart locks now fail to disarm. They unlock the door but disarming can only be done from the mobile app. Also, one of the two smart locks will not appear as locked even when it is locked. Short physical distance, no barriers, and batteries are working fine with all other functions. Additionally, the smart lock with the most problems has been recalibrated. And, the system is fully up to date. I can see no reason for this issue surfacing. Please advise.
1
0