1 Message
Door locks - constantly locking and unlocking by itself
If I set my locks to auto lock, as soon as it locks, then I will get push notifications that the door has been unlocked by hand, then locked, then unlocked and then locked and on and on. It will do it 8-12 times before it stops. Sometime they will randomly do it during the night. I had to turn off my push notifications for both of the doors. One lock I have had almost a year and then another lock I just got a couple of months ago. The one I have had for almost a year started doing this in May. There is nothing to upgrade the software on these and there is no help on this website about it. What is wrong with them?
I want the push notifications so I can see who it locking and unlocking my door. Maybe I just have gotten another brand of smart lock.
I want the push notifications so I can see who it locking and unlocking my door. Maybe I just have gotten another brand of smart lock.
coltmaster1
2.8K Messages
5 years ago
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nicksnguyen
1 Message
5 years ago
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dandydons
371 Messages
5 years ago
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mmedwed
2 Messages
4 years ago
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simplisafe_admin
Community Admin
•
1.5K Messages
4 years ago
It sounds like your Smart Lock may think it's right on the edge between being locked and unlocked. We recommend re-calibrating the Smart Lock to see if that resolves the issue for you. This can be done through the Keypad by pressing the menu button -> [your Master PIN] -> Devices -> [your Smart Lock] -> Re-calibrate. From there, follow the instructions on the Keypad.
SimpliSafe Social Team
SimpliSafe Home Security
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MikS
1 Message
2 years ago
My SmartLock sent me a couple of false manual unlock messages yesterday.
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tree3376
2 Messages
23 days ago
Something I found was that the sensor has to be set up for the door, and then you have to go into the lock itself under "devices" and sync the sensor with the lock. That stopped my lock from locking when the door was wide open.
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