‎Constant Smart Lock/Unlock Notifications | SimpliSafe Support Home
Skip to main content
 
kboo74's profile
kboo74

2 Messages

Monday, April 3rd, 2023 1:39 AM

Constant Smart Lock/Unlock Notifications

The smart lock constantly sends lock/unlock notifications throughout the entire day without anyone using the lock.  Tried deleting and installing the smart lock but that didn’t solve it. My iPhone is the only one with the app installed.  My iPhone is up to date and so os my system.  This has been going on for 3 plus months now. 

Post

 • 

Updated 

3 months ago

290

1

davey_d

Community Admin

 • 

5.7K Messages

2 years ago

Hi @kboo74 ,

This is concerning. There might be an issue with your Smart Lock detecting the correct locked/unlocked positions, so it keeps spontaneously sending an incorrect status. It might help to perform a calibration. You can do so from the Keypad under Menu > Device Settings > [your Smart Lock] > Calibrate.

1

0

kboo74

2 Messages

The issue was resolved by contacting support and resetting the lock multiple times and finally setting it up as if it was new.  No problems since.  This was done about a year ago.

Thumbs up

Reply

3 months ago

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?