‎Inability to Trigger Recordings or View Livestreams using the SimpliSafe® Online Account | SimpliSafe Support Home
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simplisafe_admin
Community Admin

Community Admin

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1.4K Messages

Tuesday, April 29th, 2025 5:21 PM

In Progress

Inability to Trigger Recordings or View Livestreams using the SimpliSafe® Online Account

We have been seeing rare reports where users cannot initiate camera recordings or watch livestreams using the SimpliSafe® Online Account. Functionality on the SimpliSafe® Mobile App is not impacted. 

 

Our teams are aware of this and are working on a fix. If you are experiencing this, please chime in here. 


In the meantime, if you do not have our Mobile App on your phone or tablet, you can download it in the App Store for iOS devices, and the Google Play Store for Android devices.

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Updated 

8 days ago

58

1

mbroadbent1

16 Messages

8 days ago

new update I cannot minimize screen or record using computer---I can still record using my I-phone---this is bad

Note: This comment was created from a merged conversation originally titled Cannot Initiate Camera Recording on Website

2

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simplisafe_admin

Community Admin

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1.4K Messages

@mbroadbent1 We converted your comment into its own post so we could troubleshoot further here. 

 

What browser are you using? When livestreaming a camera, you should still be able to initiate a recording. What happens if you delete the cache/cookies on your browser? Or try a different browser entirely?

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27 days ago

0

iceands

2 Messages

Also you do not have the black bar on the bottom of camera screen on the outdoor camera. That allows you

activate the Live, Maximize, and Record...See photo 

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11 days ago

0

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