Base Station green light with no Video Doorbell

@cjd_96709 Officially, there is no green light for the base. In the past, SS online has replied that room lighting conditions could make it appear like green. Suggest you call Support and troubleshoot.

Please post your outcome here if you get a chance.

And, now on to SS: Another example where video chat in the phone app would work wonders for both your support agent and your customer. Should be a priority to implement. Thanks!

Hi,

The Base Station does not have a green indicator. But there is a blue and a yellow.

The blue indicator means that the system is armed. This is the indicator that you can disable on the SimpliSafe app, under Menu > My System > General Settings > Base Station Light.

The yellow indicator means that a firmware update is in the process of downloading or installing. You can check the Keypad for the [!] icon to begin the firmware update process.

If you are seeing neither of these indicators, it might help if you took a picture of your Base Station, so we can see what you're seeing.

I have a green light on the base station of a system purchased earlier this year. Appeared today. Nothing on keypad or App.

@Christian​ well that's strange, never seen a green light

My base pulses green when my indoor camera detects motion. I have all sounds turned off, but what you’re hearing could be an audible alert or notification that your camera is detecting motion

@cheryl581​ Thank you for reporting this, I've forwarded your case to our engineering team to further their investigation! If you do an extended version of a Base Station reset by taking the following steps, does that clear the light out?

1. Remove the power plug from the Base Station, which will reveal the security screw.
2. Unscrew the security screw using a Philips head screwdriver.
3. Twist the entire bottom panel counter-clockwise, and pull away to open the battery compartment.
4. Take out one battery. This will fully power down the Base Station.
5. Wait 3 minutes with the Base Station fully powered down.
6. Reinsert the battery and reassemble the Base Station.

I did this and it did not stop the issue.  The base unit is still beeping with a yellow or greenish light.  It showed a doorbell error and I do not have one, then it said no link to dispatch.    

@higginsdl1 Did you also hear a three-note chime from the Base Station? If you saw a yellow light and heard that chime, that is the system's Trouble Light and Trouble Signal. This goes off when the Base Station detects a potential issue with your system - like a No Link to Dispatcher error. Once the error is resolved, the yellow Trouble Light will go away.

A No Link to Dispatcher error occurs when the Base Station loses its WiFi and cellular backup connection. For more details on how to resolve this issue, see the No Link to Dispatcher Warning article in our Help Center.

@bragg_lar​ Our engineering team is looking into what could cause the Base Station to show a green light without having a Video Doorbell on your system. I've forwarded your details to the team so they can continue to investigate! 

@bragg_lar​ my flashing green light on my base told me that one of my senses had a low battery

@frankie32578​ Thank you for reporting this! I have forwarded these details to our engineering team to look into.

@mdstrauch​ you mention that you're also hearing a "melody". Could that be the three-tone Trouble Signal? That indicates that there's a critical issue that your system wants you to be aware of. You can check for notifications on the Keypad, or in the inbox icon on the Overview page of the SimpliSafe app.

@samulvaney​ Thank you for reporting! Our devs are still looking into the root cause of this issue - I have added your case details to their ongoing ticket to further their investigation. 

@rbredling​ Thank you for reporting and providing those details! I have forwarded this to our devs for further investigation.

Hello, my green light flashing on the base was telling me that one of my senses had low battery

@dljacobs1 Thank you for reporting! What happens if you unplug the Base Station for a minute and then plug it back in? Does the light clear?

@joe_6532bb If you take a look at your Keypad, do you see any error messages on it? If there is an error message, does resolving the issue clear this light?

@tm90043 Thank you for reporting this! If you look at your Keypad, does it display any error messages? Like a No Link to Dispatcher error, or that a sensor is Offline?

No, it doesn't