Android app playing incorrect audio on Doorbell press

Hi @captain11, 

This is certainly strange - thank you for reporting this! We've forwarded your case details over to our internal teams for further investigation.

@emily_s​ Thank you.  Will be more than happy to go through the scenario again if requested. Have a great week.

@captain11​ I have this bug from my phone too

I run Android 13 with a Motorola G Power 2023

Does that have any usefulness to debug this bug?

I could see a scenario where this audio could be an issue when waiting for the police to respond and someone is hiding and needs to keep quiet

I have a Pixel 8 Pro, and sometime recently (last few weeks), anytime our SimpliSafe camera doorbell is rung, my phone starts playing an audio recording of a woman describing how and where to place your panic button through my phone's speaker. Really bizarre.

@tornado777​ Thank you for providing this information! We have a hunch that this is only impacting Android devices, so knowing your phone's operating system and model is certainly helpful information for our engineering team who is continuing to look into this.

Hi @Vicflo922, 

I have seen a few other reports of this, and our engineering team is currently investigating this issue. I've added your case details to their ticket to help further their investigation.

Yes, my doorbell has been doing the same thing recently.

@emily_s​ any update on this?

I shared this bug with our mailman (Charles, a great guy who has assisted me with testing over the years and was very intrigued with my mailbox sensor :-) and thinks its halarious to have my phone app start playing the install video when he rings ths doorbell and I open the door....or maybe its the expresso I give him a couple of times a week when he walks onto the front porch to personally hand me mail.

Not a deal breaker, but yes Emily, an update on where the engineers are on this one would be appreciated.

@chickensfolks​ Thanks for reporting! It sounds like you're experiencing this known issue, so I've moved your post into this thread. Our engineering team is continuing to investigate this issue to locate its root cause. I've added your case to their ticket, and once we hear any news from them we'll provide an update in this thread.

@jbrintle​ If you delete the SimpliSafe mobile app from your phone and redownload it, or reset your Video Doorbell Pro, that should resolve this issue.