2 Messages
What a piece of crap system.
My name is [edited]. My email address is [edited]. I can give you any passwords that you need. This is my third (actually fourth) Simplisafe system. I like the system Both my daughters have them...they're great...when they work. I think my daughters new camera is also not holding the mount and needed to be refocused because of the weak magnets. When I installed my new system, the doorbell did not work. You sent me another one...DEFECT. Of course, I had to be inconvenienced to mail it back. We called Customer Service and ordered another camera. After two weeks of not receiving, we called back and they lost the 50% off order. Go figure. Installed two outdoor cameras (from the original order). Has to refocus the first one two times and on the third had to put a bead of silicone underneath to hold it so it would not droop and slide to looking at the ground. Thankfully, that was only one story up. When my father said that he thought that he saw someone in the back yard the other night, when I looked, it said the camera said disconnected from the internet and when I did get it to work, it was focused at the ground. I'm on my second refocus of that camera two stories up and I hate ladders. This is ridiculous. I have been very inconvenienced and dont feel that I can rely on this system. I am about to contact the Better Business Bureau and anyone else who cares about my safety, cause your company surely does not. I would like this story to get to the President of the company. Can you please give me his email address.
emily_s
Community Admin
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3.4K Messages
2 months ago
Hi @SystemTrouble,
I first want to let you know that I edited your post to remove any of your personal information. The Community is a public forum, and we want to protect the privacy of all of our users.
I am sorry to hear about this experience, and we're going to do everything we can to make this right. I've forwarded your case details to our escalated Support team. A senior specialist will email you soon to help.
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captain11
Captain
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6.2K Messages
2 months ago
@SystemTrouble Your actual experience is your reality, so there is no getting around that, but did want to add, I and many others, have no issues with our systems and, when we do, SS addresses them. On the OD camera mount, I have two of them and had no issues with the mount or installation. Here in the chicagoland area we have very high winds, sleet, snow etc in the winter and strong storms other times in the year and both cameras haven't budged an inch in years. They are both on the standard magnetic mount, which is on aluminum siding and wood frame underneath. What surface type are yours on? Also, SS does sell for a relatively low price different mounts that may offer better performance for you. As far as video drops, support should be able to assist.
Finally, SS is far from perfect and does have service gaps, but again, in my experience does try to rectify them.
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dlpsr
1.4K Messages
1 month ago
@SystemTrouble
Two stories up is way to high. The outdoor cam only sees 30 feet in daylight and max 15 in night vision, if your lucky.
Does the home its installed in have anything prohibitive to WiFi and outdoor cameras RF?
Like; Stucco with chicken wire? All brick? Old home with thick wood or stone walls like England? I fail to see how any camera works in those old stone UK homes. Especially these.
Run some connection checks on the camera(s). Post them. Can't help without data. Better descriptions of the issue.
Base station close to the cameras?
I've found here in my 2 years of failed cameras operation and function, that a camera mounted under my deck out 20 feet responds a heck of a lot better than one thats even closer to the base, but mounted against the brick wall and near steel doors.
As to that drooping, its easy to test if its walls and weak WiFi. Bring one inside where the base RF & WiFi signal is better and see if it droops or not. Does the camera snap to the magnet when installing?
If so, the magnets are probably good and your experiencing vibration that's been mentions here several times in this forum.
If not get on chat and ask for new magnets, it's a known issue.
May also be related to weak signals, may not.
And last but not least, complain all you like. I'm in your shoes, two years in.
There is no actual fix I can find for their lousy cameras. Mine are all solar powered and some do have performance mode, some respond well, some don't and then the ones that do, decide not to later.
I'd move a few of mine if I could, but I'm old and decrepit and high ladders are out of the question and not worth it for a broken neck.
And you're a paying customer, complain all you like.
If you're inside 60 days return the stuff and get something that actually works.
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dlpsr
1.4K Messages
1 month ago
So do mine, but my traffic is 60 yards away and I don't want it seeing it. Especially if its on people only.
And flopping tree limbs, flowers and brushes flopping in the wind, bugs, bees, birds. Misses cats right in front of it.
Takes from 2 to 8 or more seconds to wake up depending. Pathetic for security. Great for all other non criminal stuff.
(edited)
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dlpsr
1.4K Messages
1 month ago
https://www.dropbox.com/scl/fi/23dffpojtr64q8ytohgnw/Screen_Recording_20241017_085420_SimpliSafe-2.mp4?rlkey=mo29t6hu0gmsrg6mirwtwt2o2&st=2e4c0dgw&dl=0
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dlpsr
1.4K Messages
1 month ago
@captain11 I guess my long winded gripe was getting at with two cameras not able to do performance mode, but perform better.
Why? Firmware junk not ever cleaned up.
Observation under way.
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