‎trouble with referral-no credit for referral | SimpliSafe Support Home
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twilamarsh

1 Message

Friday, June 25th, 2021 9:58 PM

trouble with referral-no credit for referral

Anyone else having trouble receiving the free month of monitoring promised with the referral link? I purchased a system and have monitoring. My daughter purchased a system for her apartment and has monitoring. I used the referral link to help her purchase her system. I have tried to contact them about this via email but get no help. Any suggestions?

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Updated 

9 days ago

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Official Solution

davey_d

Community Admin

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5.7K Messages

3 years ago

Hi twilamarsh,

The important thing is that in order for the referral link to work, the referred person needs to purchase their system using the embedded promo code. If your daughter decided to purchase using the current site discount (which is sometimes better than the referral discount - so I wouldn't blame her!), that will use a different promo code, so your referral bonus won't be automatically applied.

But that's just the machine part of the referral program. Of course, our Support team is more than happy to just apply the bonus to your account manually!

- Johnny M.
SimpliSafe Home Security

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mdolfan

197 Messages

3 years ago

I would call customer service and they should be able to help you.  Although it has been several years ago, I received the free month monitoring for a referral.

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pwlarue

1 Message

25 days ago

I referred someone 8 months ago and have never received my reward. Will contact customer service.

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repeatey

1 Message

I'm very upset with Simplisafe because I still haven't received my referral award of $200 that they said that I should have received after 45 days which was 2 weeks ago! I spent over 20 minutes on the phone with an agent and I kept questioning them why my referral didn't just show up on my account? Have they ever paid out a referral bonus before or is this just a big lie? I'm so upset that I'm considering cancelling my Simplisafe and buying a Cove system plus I'm going to tell my brother in law to return his system that he bought through my referral so that I could get $200 if they are not going to honor their referral program. I shouldn't have to chase down my reward! 

(edited)

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10 days ago

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emily_s

Community Admin

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3.3K Messages

@repeatey​ I'm sorry to hear about this experience. The referral gift card is sent out from a third party that uses their own system that our agents do not have access to. 

I've escalated your details to our Specialist team. A senior specialist will be in touch soon to help, so please keep an ear out for their call.

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9 days ago

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