‎RETURNING OLD EQUIPMENT | SimpliSafe Support Home
 
ltoongusmc's profile

Saturday, July 6th, 2024 4:59 AM

RETURNING OLD EQUIPMENT

Hello All!

I just updated my original gen equipment, and would like to return it.

Can SimpliSafe send me a shipping label to return them?

Thank you!

Lee

Official Solution

Community Admin

 • 

5.7K Messages

5 months ago

Hi @ltoongusmc ,

So if we have this right, you recently upgraded to Gen 3, and you still have your SimpliSafe Original.

Unfortunately we no longer take back older equipment as part of the upgrade process. But the system is yours to do with as you wish, so you can perhaps still reuse it as a noisemaker alarm on another property.

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