‎How to get a referral code? "refer a friend" blank when starting from the web | SimpliSafe Support Home
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brycen's profile
brycen

52 Messages

Monday, November 27th, 2023 1:05 AM

How to get a referral code? "refer a friend" blank when starting from the web

From the web account portal there's a link

"refer a friend"

That goes to
https://simplisafe.com/share

But that page is blank for me.  How can I get a referral code?


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Updated 

4 days ago

501

3

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emily_s

Community Admin

 • 

3.4K Messages

1 year ago

Hi @brycen, 

Which web browser did you try opening this page on and have you tried using a different one? I would recommend testing another browser to see if you can open the page there. If you let me know which browser(s) you used, I can bring this to our internal teams.

You can also get your referral code using the SimpliSafe mobile app by navigating to The three-bar icon on the top left corner > Get $200. From there you'll be able to choose to share your referral code via email, link, or SMS. 

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brycen

52 Messages

Desktop and Mobile Browsers Tried with the exact same results:

  • Mac OS Safari
  • Mac OS Chrome
  • Windows Firefox
  • Android Firefox
  • Android Chrome
  • Windows Edge (old)
  • Windows Edge (new)
  • Windows Explorer (the old one)
  • Linux KDE

What amazes me is that you'd blame the customer's browser rather than trying it yourself.  Really.  It may work on the app, it does NOT work from the web browser account page or from email links, nor from customer support's form letters.

(edited)

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1 year ago

0

emily_s

Community Admin

 • 

3.4K Messages

@brycen​ I was able to load this webpage, so I was curious about which web browsers you used so I could test them myself as well. I reached out to our internal teams regarding this, and they have not seen any outages or errors with this page.

I would recommend clearing your web browsers' cookies as a next step.

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1 year ago

0

lance843

1K Messages

1 year ago

Works on my app

4

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brycen

52 Messages

@lance843​ 
works on my app also.

The issue is from the website, and from referral emails.

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1 year ago

lance843

1K Messages

Aaahh gotcha

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1 year ago

0

brycen

52 Messages

It's still blank on the website.
Presumably it works on the app only?

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5 days ago

0

simplisafe_admin

Community Admin

 • 

739 Messages

@brycen Thank you for reporting this - we will connect with our internal teams again regarding this web page. In the meantime, we would recommend using the SimpliSafe mobile app to refer your friends to SimpliSafe.

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4 days ago

0

brycen

52 Messages

5 days ago

I cleared simplisafe.com cookies, and tried a different browser. Same result.

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