2 Messages
Fee for Shipping Additional Accessories
Why are you still charging shipping ($9.69) to existing customers that want to add accessories to their existing systems. Simplisafe accessories are available at local box stores for the same retail prices and no shipping, so it makes sense to go there.
simplisafe_admin
Community Admin
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981 Messages
1 month ago
@charlieloree We do offer free shipping for orders that are $50 or more. But for orders less than $50, shipping is not free.
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captain11
Captain
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6.3K Messages
1 month ago
@charlieloree You may want to consider Amazon or BestBuy for buying components. Even if no discount, when you add the shipping it's still overall cheaper many times.
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sponslercolvin
1 Message
1 month ago
My order was initially offered free shipping over $50, but it was removed after toggling the options to standard shipping. I called customer support and they offered free shipping "as a one time courtesy" given the "misunderstanding".
You need to clarify this on the site; it should not be a secret.
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lance843
1.1K Messages
1 month ago
I was at best buy yesterday and they had tons of simplisafe devices there and man was I tempted but it was a good thing the wife was with me or I would have came home with more that I don't need but REALLY REALLY WANT lol.
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one4jimmy
3 Messages
8 hours ago
There shipping is a joke, they charge a outrageous price and it take 2 weeks or more to get product. This is most unacceptable!!!
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