1 Message
iOS Critical Alerts - Push notifications to bypass Do Not Disturb
iOS allows notifications to bypass Do Not Disturb mode if the application developers enable it. This would be incredibly useful feature so customers can benefit from Do Not Disturb but also be made aware of safety push notifications from SimpliSafe.
Ring has already implemented this and could be important to maintain a good product in comparison with Ring: https://support.ring.com/hc/en-us/articles/360039406772-Getting-emergency-alerts-in-Do-Not-Disturb-mode
Sources:
https://idmsa.apple.com/IDMSWebAuth/signin.html?path=%2Fcontact%2Frequest%2Fnotifications-critical-alerts-entitlement%2F&appIdKey=891bd3417a7776362562d2197f89480a8547b108fd934911bcbea0110d07f757
https://developer.apple.com/documentation/usernotifications/unnotificationsettings/2963116-criticalalertsetting
Ring has already implemented this and could be important to maintain a good product in comparison with Ring: https://support.ring.com/hc/en-us/articles/360039406772-Getting-emergency-alerts-in-Do-Not-Disturb-mode
Sources:
https://idmsa.apple.com/IDMSWebAuth/signin.html?path=%2Fcontact%2Frequest%2Fnotifications-critical-alerts-entitlement%2F&appIdKey=891bd3417a7776362562d2197f89480a8547b108fd934911bcbea0110d07f757
https://developer.apple.com/documentation/usernotifications/unnotificationsettings/2963116-criticalalertsetting
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
An update for this request: Critical Alerts for iOS, and Critical Alarm Notifications for Android, have both been implemented!
@dhyoung48 Thanks for checking in. What version of the SimpliSafe app are you currently on? We would strongly suggest updating to the latest version.
On iOS, you definitely should be able to find the Critical Alerts option under Settings > SimpliSafe > Notifications > Critical Alerts.
For those on Android, you can find Critical Alarm Notifications under System Settings > Apps > Special App Access > Do Not Disturb Access > SimpliSafe.
More info can be found on our Help Center page here.
(edited)
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hi jrmaher44,
That's an excellent suggestion. I will forward to our dev team.
(edited)
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tls
61 Messages
3 years ago
Add the SS application to "Do Not Disturb" Allowed Notifications. Create a contact with the SS phone numbers and add it to Allowed Notifications.
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roblee777
1 Message
3 years ago
Has this feature of critical alerts on the app been added yet? This would be a determining factor for me in purchasing this system.
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi folks,
And thanks @sbcottleb for asking for this update. Our dev team is currently working on adding SimpliSafe to iOS Critical Alerts. We'll have the update available soon.
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