Can we get a Simplisafe e-mail contact for non-urgent support issues?

Hello my name is Virgil I am having problems with my outdoor cameras I purchased from SimplySafe recording images in my driveway. I spoke with a manager by the name of Cee Jay or simply C J he was unable to resolve this matter in a manner which was acceptable to me. I had someone in my driveway the other night tampering with my vehicle fortunately one of my neighbors happened to come outside and ran this individual off. I looked through my camera recordings only to find out the camera did not record this incident. I contacted SimplySafe and made them aware of this situation and inquired as to what would happen if the OnTech technicians were not able to correct this problem. If this matter existed after my sixty day warranty would I be responsible for the charges for having a OnTech technician come out until this matter was corrected. OnTech said it was SimplySafe’s decision and SimplySafe said because the technicians worked for OnTech it was OnTech’s decision. I said if the matter can not be resolved the equipment must be defective. At this point Ontech’s manager C J said he would send out new cameras but I would be responsible for paying Ontech’s service fee of $150 for the first hour and $124 for every hour after that. C J went on to say I could call OnTech and they would walk me through installation in order to avoid the fees. I then told C J security camera installation is not my area of expertise I am a Dispatcher for a logistics company. I went on to say I had paid for (in their words) the expert installation and was not going to pay a second installation fee to have the replacement cameras installed. At this point I asked C J for the information to reach out to SimplySafe’s corporate office he refused to give it to me so I Googled it. This is the email information I came up with and I am reaching out to whoever this reaches in the hopes someone will contact me and assist with in resolving this matter. My name is [edited] I can be reached at [edited] or feel free to reply to this email or send me a response to [edited]. I would  like the opportunity to discuss this matter in detail with a person in the hopes of resolving this matter. Please reach out to me by phone or via email.

One last area of concern I have call blocker on my phone if it does not recognize your number it will block it. Please send contact number via email and I will lock it in my phone so it will be recognized by my AllState call blocker system.

Respectfully

[name]

@outlawv11​ I first want to let you know that I have edited your comment to remove any personal information. The Community is a public space, and we want to protect all of our users. 

I've gone ahead and escalated your case to our Specialist team. A senior agent will contact you via email soon to assist you with your cameras, so keep an eye out for their communication!

@dcorrero​ Live Chat, at least from what I can see, is always available during their posted open times. I again stand by by post above, hosted webinars are a much hgiher priority. B TW, is there anything  you need assisatnce with?

@pleasantlkpines​ I have found the tech specialists over the years to be excellent. Suggest you do make one more call, explain to the agent this is your nth call and arrange for a callback by a SS specialist. If they say "Sorry, we have to trouble shoot first", politely decline and ask for a supervisor.  In the few times I needed the escalation the situation was quickly resolved.

You mentioned in your post "your new server".  That, at least to me, this is hardly a normal, basic install and will need advanced expertise. I don't have a server but do have six cameras (including two OD cameras, one original and one Series 2) a doorbell pro and 3 SA cameras and all are connected to the original Google WIFI mesh with no install or operational issues.  (All are on AC).

Please post your outcome here if you get a chance after your conference call with a TS.

@pleasantlkpines We apologize to hear about all of this trouble. We've forwarded your case details to our tech team for further investigation. A member of the team will email you soon with next steps.