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stevecloutman's profile

Tuesday, November 28th, 2023 12:53 PM

Using Simplisafe in another country

Already a happy user in the UK. If I purchase a new set of products for installing in an apartment in Spain, is there any reason this will not work?! I think I can have two locations on my app and toggle between the two and operate them remotely. I appreciate I cannot have emergency assistance, it's App only, but any reason this would not work successfully?

Many thanks

Community Admin

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3.4K Messages

1 year ago

Hello @stevecloutman, 

You should be able to set up a system in your home in Spain without a problem. As you already mentioned, you will not be able to subscribe that system to a monitoring plan/have emergency assistance, but you can access it remotely using the mobile app. We also are not able to ship products outside of the US or UK, so you would need to ship this system to your home in the UK and take it with you to Spain.

(edited)

1 Message

4 months ago

I heard that simplesafe app doesnt work outside UK. Can I install a simply safe system in spain and self-monitor from outside the UK?

Community Admin

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3.4K Messages

@zoostationz​ If you self-monitor the system, that could work. The SimpliSafe mobile app can only be downloaded in the US and UK app stores. But once the app is on your device it should function just fine.

It's important to note that multi-factor authentication codes can only be sent to US or UK phone numbers, so I would make sure that you log into your app before leaving the UK. Then your app should stay logged in for 30 days.

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