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Monday, July 1st, 2024

My Key fob is not working

My Key fob is not working

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Official Solution

Former Community Admin

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5.7K Messages

1 year ago

Hi @amescandon_2000 ,

When you say that your Key fob is not working, I'm assuming you mean that when you press a button, your Base Station does not respond by arming or disarming your system. We have a page on the Help Center that can guide you through the troubleshooting steps.

1 Message

Yesterday it was beeping uncontrollably and then it stopped and will not work. I need to order a new one. As I read they do not use batteries. We have only had our system 3 years. 

Community Admin

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1.6K Messages

@jkessel61 If you are experiencing these issues with your Key Fob, please reach out to our Support team so they can assist you with getting a new one. 

3 Messages

1 year ago

My key fob needs a new battery. HELP

Former Community Admin

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5.7K Messages

@lt8lwpn​ if you have a SimpliSafe Original Keychain remote, which looks like this:

Keychain Remote (SS2)You can replace the battery with any brand of CR1632 battery. To access the battery panel, remove the cap at the end, place a thumb on the back panel (where the logo is) and slide away from the ring.

If your Keyfob looks like this:

Then you have a SimpliSafe Gen 3 system. That particular Key Fob model is super-slimmed down, and the battery cannot be replaced. Of course, the battery should be lasting you up to 5 years. But if you need a replacement, our Support team can help.

2 Messages

2 months ago

There should be some sort of a discount when replacing a fob that has had it's battery die. It seems that all other SimpliSafe produ;cts have replaceable batteries to help keep the cost down. 

Captain

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6.5K Messages

@thezorgs1​ Did you call SS for a nc replacement? If you did, what did they say?

Community Admin

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1.6K Messages

If your Key Fob's battery is dead, our Support team can replace the device for you under its warranty. 

2 Messages

2 months ago

I did not call.

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