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09mar2021's profile
09mar2021

13 Messages

Friday, January 21st, 2022

Clear notifications on keypad.

On a SS2 system, I had a smoke alarm go off. Now, the keypad alternates between "Alarm Off" and "Alarm Smoke Detector". How do I clear the "Alarm Smoke Detector" from the keypad? Thanks! 

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5 months ago

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davey_d

Former Community Admin

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5.7K Messages

4 years ago

Hi 09mar2021,

 

For a SimpliSafe Original system, the message will clear when you change the state of the system. So you can just arm or disarm, and it will disappear.

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09mar2021

13 Messages

That did the trick! Thank you!! 

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4 years ago

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lenhardy

2 Messages

2 years ago

How do you clear messages on SimpliSafe keypad system without the app

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dani9595

1 Message

1 year ago

The notifications on the keyboard won’t go away, can’t be deleted.  What do I need to do? 

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emily_s

Community Admin

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3.4K Messages

@dani9595​ What notification do you see on your Keypad? To comply with UL-985 standards, if a sensor is Offline or Not Responding, or if there is an issue with a Smoke and/or CO detector, the message will not be removed from the Keypad until the issue with the device is resolved. 

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1 year ago

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leapdog

2 Messages

That's not true. I fixed an issue with a smoke detector and the alert on the keypad won't go away. 

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1 year ago

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mapfafman

1 Message

5 months ago

I have all the detections on simply safe from when it was first activated.  I like to delete these as they are taking up space.

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simplisafe_admin

Community Admin

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1.6K Messages

@mapfafman If you press the right arrow on your Keypad, it should clear out your notifications.

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5 months ago

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hodges88

1 Message

That is a lie. I fixed the motion sensor issue I was having two weeks ago and the message won’t clear from my keypad 

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5 months ago

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simplisafe_admin

Community Admin

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1.6K Messages

@hodges88 Have you tried power cycling the Keypad? To do this:

  1. Slide the Keypad up and off its bracket and remove the battery cover on the back

  2. Remove all 4 batteries from the Keypad

  3. Wait at least 3 minutes

  4. Place your batteries back into the Keypad

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5 months ago

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