1 Message
changed network providers
having trouble connecting the base station to the network. Connected one of my cameras okay, but the base station will not connect. In fact, the search does not find any networks to connect to, but the camera was able to list available networks. I have removed the batteries to do a reboot, checked the batteries to see if they are still good, and replaced batteries and attempted several times. But, no luck, it cannot find the network even if I key in the network and password. I think my base station has a problem.
captain11
Captain
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6.1K Messages
2 months ago
@randy_870EQ9 Call support. Please post your outcome here if you get a chance.
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emily_s
Community Admin
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3.3K Messages
2 months ago
Hi @randy_870EQ9,
If you cannot find any available Wi-Fi networks using either the Keypad or SimpliSafe mobile app, I would recommend performing a longer version of a Base Station reset to completely power down the device. To do this:
Once the Base Station has connected to Wi-Fi, put the battery you removed back into the device - this will ensure that the Base Station stays on. Then you can then remove the power cord, put the battery cover and screw back on, and then plug the power cord back in again.
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