‎WHY NO AUTOMATIC TEST SIGNAL | SimpliSafe Support Home
 
markyosten's profile

Sunday, May 19th, 2024 9:01 AM

WHY NO AUTOMATIC TEST SIGNAL

I use to get daily “AUTOMATIC TEST SIGNAL” when I looked

at my “TIMELINE”.

 Lately I have not seen it in a while.

I have the 24 hour monitoring package and I refresh my system nightly.

Any ideas?.

Thanks,

Mark

 

Community Admin

 • 

5.7K Messages

6 months ago

Hi @markyosten ,

For the benefit of the rest of our users, the Automatic Test signal is a regular check-in from your Base Station so that occurs every 24 hours or so, to let the service know that it's still connected. This is so that even in times when you're not actively arming or disarming your system, we'll still know that everything is okay.

Mark, are you still getting other alarm system signals? For example, if you arm or disarm, do you still get those entries in your Timeline? I would suggest working with our Support team. After confirming your identity, they'll be able to look into your Timeline (unfortunately we're not able to do that here in the public forum).

2 Messages

Hi Davey,

Thank you for your response,,

Yes, I do get the other alarm signals..

I think I found my issue...

Everynight around midnight I use my computer to chech the system. It dons't show the auto. test.. However, after sending out my question I checked  the phone app and the auto test were there..

Thanks agan,

Regards, 

Mark

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