Why am I not receiving a phone call from the monitoring service when an alarm goes off?

@simplisafe_admin​ Alarm texts notification sound on the phone is too easy to miss.   Your monitoring practices seemed to have changed.  In the past years your practice has been to call the primary contact first, and then the secondary contacts if the primary contact was not available.  (Even the third contact if necessary.     This had been very effective in the past at preventing false alarms to the police.     How do I insure that I will first receive a phone call when the alarm goes off?    Why not send a text to me at the same time?

@warnerronald Our monitoring agents will still call your Primary and Secondary Contacts during an alarm event, but if you respond to the Alarm Text first they will forgo the call and move straight to cancelling the alarm or requesting the dispatch of emergency services. 

If you would like to opt out of Alarm Texts, you can do so in the SimpliSafe® mobile app:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Select Alerts & Notifications

4. Tap Alarm Triggered

5. Scroll for SMS Alerts and toggle ON or OFF