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stryder3's profile

Monday, March 4th, 2024 3:50 PM

Website and phone support sucks!

Was not able to change my payment account number on website despite numerous tries. Made call to support ( just as an aside. Is there a employment agency that companies use for support operators? Because I'm constantly either getting a heavily accented or a high pitched whinny voice to talk with that are both hard for my older ears to understand) she wasn't able to change my card information because of too many submissions. Which were my earlier attempts. 

2 Messages

8 months ago

Your website sucks!

Community Admin

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3.4K Messages

8 months ago

Hi @stryder3, 

I am very sorry to hear about this, this certainly isn't the experience we want you to have! I've forwarded your case to our escalated Support team - a senior specialist will reach out to you soon to help, so keep an ear out for their call.

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