1 Message
Unreliable equipment- what is the value of a customers time?
Unreliable entry sensors that then cause the base station alarm to trigger at random times throughout the day is not a welcoming product. Then the fact that not everything can be resolved over the app as to frustration on top of that all the work with customer service has to be done by The homeowner taking away in this case hours of time in the morning that was supposed to be spent playing with kids and family.
This is a huge cost to the customer.
Then, after the customer resolves the issue and spends their time doing so there is no ability to get a discount or reimbursement on a system that was faulty
The question is: Why should I keep my business with you?
captain11
Captain
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6.3K Messages
2 days ago
@stephenmarckennedysimplisafe Your post's message is clear but a bit short on details on the issues you ran into and the amount of time expended to resolve it. That aside, while your question is a valid one, it does take two parties to answer it: you and SimpliSafe. Vendors/companies that I have dealt with throughout my like where I had no issues are far and few, if in fact, any. My list of "never again" include Comcast, Sirius Radio, the Daily Herald (Paddock Publications) and, of course the one on the top of the list. ADT.
For me, and dozens of others whose systems I recommended to them, SS is on the list of those that we have and continue to use. Don't get me wrong, over the past 13 years I have experienced issues, some that took me time and effort, but SS got them resolved and I believe I was treated more than fairly. Individual experience counts, and if you and SS reached the Rubicon, so to speak, part ways. In the interim, I am hoping SS reads your post and reaches out to address whatever issues, obstacles etc you experienced. Best of luck.
(edited)
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simplisafe_admin
Community Admin
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1.2K Messages
1 day ago
Hi @stephenmarckennedysimplisafe,
We're sorry to hear about the experience you had with your sensors and base station. We understand how frustrating it can be when you're unable to resolve your issue through self-service. We're glad to hear that after speaking to an agent the issue is now resolved. Please know that we value your business and have noted your feedback regarding the process.
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