SimpliSafe App without Monthly Plan

I just called into customer service to cancel our monthly plan and was told we would only be able to use the physical pieces of the system and that the app would be disabled.  I said, “So the cameras won’t work?” And he said, “They will work, you just won’t be able to use them.” 
I asked the question multiple times in different ways to be sure I was getting it right and he repeatedly said I wouldn’t be able to use those features like live feed w/o the $10 month self-monitoring plan. 

@dbeigs​ I'm afraid you were given incorrect information. With our free Basic App Control plan you will still be able to access and control your system through the app. Your cameras will not be able to save any recordings, but you will still be notified when they detect motion and can watch a livestream through them.

@emily_s​ if I only get alarms (no cameras) and do the free plan, can I still get notifications through the if an alarm is triggered if I do not pay for a monthly subscription? 

@emily_s​ 

Emily, what about if you have the free plan (zero monthly payment) and a regular entry sensor alarm is triggered (forget cameras for now).  Do I get PUSH and email notifications that an alarm was triggered?   

@Pack​ You will receive push notifications whenever an alarm is triggered, but email notifications are not available with the free, Basic App Control plan.

@jessicaca44​ You can access your system through the SimpliSafe mobile app without being subscribed to a paid monitoring plan. 

When you log into the app, is there a home icon on the top right corner? If so, tap that icon and you should be able to pull up your system. But if there is not, please contact our Support team for further assistance.

@charismamesser​ If you are subscribed to our free Basic App Control plan, you will still get push notifications from the SimpliSafe app if an alarm is triggered. 

Had basic plan decided did not need since I don’t have camera, cancelled and they removed my whole system, no longer exists was told yes if you remove a paid plan you need to reinstall you system and all components - brand new system set up is now required and all the configuration!

@emily_s​

Does the Basic App Control plan work well with the Original SimpliSafe system?

Thank you.

@dodongdakz69​ If you have monitoring now, you are "forced" to call their retention department to downgrade to self monitoring.

If its a new in box never commissioned, just open the app and add new system and follow the directions.

Take care doing that, there are upgrade monitoring buttons to accidentally everywhere.

@dodongdakz69 if you are already subscribed to a monitoring plan and would like to downgrade to the Basic App Control plan, please call our support team and our agents can downgrade your system to that plan. 

But if you are activating monitoring for the first time, check out the How do I Activate Monitoring article in the Help Center for a step by step guide.

@JobaFett yes, even without a monthly paid plan, you can still use the Smart Lock and lock/unlock is using the SimpliSafe mobile app. 

We do offer the Self-Monitoring with Camera Recordings monitoring plan, which is $9.99 per month. You can learn more about this plan, and others, in the What are the service plan options article in our Help Center.

@buntyvemula If you choose forgo a monitoring plan, your Glassbreak Sensors and Water Sensors will still work. If they are ever triggered, you will receive a push notification from the SimpliSafe® mobile app.

@anthonyalf21 Yes, as long as you have push notifications enabled you will receive a notification if your Smoke Detectors triggers an alarm.

If you're getting a security system, don't get simplisafe. It's a scam. You can't use it unless you pay monthly.

@seanbkillian While a monitoring subscription is required to access certain features, like 24/7 emergency dispatch and scheduled arming, you can still use the system when subscribed to our free, Basic App Control plan.

When on this plan, you can still livestream your cameras, remotely arm/disarm your system, and be notified whenever a camera detects motion or an alarm is triggered. For more details on what every plan offers, see the What are the Monitoring Plan Options article in the Help Center.

@enyashaoanchang​ You Don't want to Cancel. Call back, tell them you want to downgrade to self monitoring.

You will void any warranties past one year, you can arm and disarm local or remotely, siren will go off etc. local only, no monitoring calls. You will lose celluar backup.

You will receive notifications of detections from cameras & minor stuff, you will only have live view on any cameras.

If you need recordings, downgrade to self with recordings, the $9.99 plan. See plans.

If not needed, then just downgrade to self monitoring.

It must be a desperate retention attempt or something or their retention agents are inept and poorly trained.

From personal experience though not all of them are unhelpful & rude, so try again.

@enyashaoanchang If you completely cancel your account, you will lose access to your system. But if you choose to downgrade to our free, Basic App Control plan, you will still:

• Receive push notifications about your system
• Arm/disarm it remotely
• View a livestream of your cameras

For more details about what the Basic App Control plan includes, see the What are the Monitoring Plan Options article on the Help Center.