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kend64's profile
kend64

1 Message

Monday, October 17th, 2022 5:38 PM

Self Monitoring

I want to self monitor, but all I get for my seperate building, unless I use the keypads is this

Welcome to SimpliSafe

This reflects the system status set on your Keypad. Upgrade to control it remotely.

upgrade now
Activate a SimpliSafe security system to arm and disarm your system from anywhere.
SimpliSafe is real, professional-grade home security with absolutely zero hassle.

  activate monitoring
How do I get past this?

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Updated 

10 months ago

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @kend64 ,

Sounds like there's an issue with your account that is preventing Basic App Control from activating properly. I suggest contacting our Support team to get this resolved.

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peterwl777

3 Messages

1 year ago

I have a system installed w/ cameras and am interested in Self Monitoring w/Camera Recordings.

From my account, I click on Monitoring (Upgrade) and am taken to another page to fill out my personal info (name, address, CC info). There is no option to select what kind of monitoring I want, only the most expensive one is presented, ($0.99/day). I'm looking for the cheapest option ($0.33/day).

Is this by design to fool those not paying attention to buy the most expensive option?

(edited)

3

emily_s

Community Admin

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3.4K Messages

@peterwl777​ You can upgrade your monitoring plan on the SimpliSafe mobile or web app, but downgrading your plan does need to happen over the phone with our Support team. If you give them a call at 1-888-910-1215, they will be able to change your monitoring subscription of the Self Monitoring with Camera Recordings plan. 

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1 year ago

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peterwl777

3 Messages

You really side stepped my question didn't you?

And because you didn't answer my question, I will assume that the purpose of not providing the lower priced options when trying to upgrade online is exactly as I stated; "...to fool those not paying attention to buy the most expensive option".

And that's underhanded if you ask me.

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1 year ago

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