Deleting a location

@lamendola​ Generally we do not delete locations as there is information attached to each location (like historic payment records). However, you can hide locations from your view. You can do this by taking the following steps:

1. You'll need to log into the webapp through a browser (this cannot be done through the mobile app).
2. Navigate to Menu > Manage Account.
3. Under Protected location, select the checkbox next to each property that you wish to hide.

There is no checkbox next to each property, I have 2 locations and want to delete 1, there is no checkbox to select in protected locations

@ronmel1986​ If you don't see the option to select a location to hide, our Support team can always help you hide that location on their end.

This is dumb. Why can't we just delete our old addresses ourselves?

@ppisanchyn​ You can hide a location yourself using the web app, but it cannot be completely deleted because it represents a whole account and contains all of the records associated with it.

Been with SimpliSafe for over a decade. Equipment is generally reliable and monitoring works as advertised. But, they have for over a decade been a short on commonsense IT and not good listeners.