1 Message
Choosy recording
I literally watched someone walk past my camera and the camera did not record movement. It happens all the time…what if it decides not to record a viral moment??
1 Message
I literally watched someone walk past my camera and the camera did not record movement. It happens all the time…what if it decides not to record a viral moment??
Official Solution
davey_d
Community Admin
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5.7K Messages
8 months ago
Hi @virnunstevens ,
The Captain is correct. It does depend on which camera you're talking about, as that changes the advice we'd give slightly.
But it's useful to know that for all cameras, the built-in motion sensors work best when the subject is moving across the field of view. That is, your camera should pick you up best if you're moving sideways across the view, as opposed to moving towards the camera itself. So it's best to set up and angle the camera so that they're more likely to walk across view.
Also, the built-in motion sensor does have a limited field of view. The camera image can "see" much more than the motion sensor, which is designed to pick up intruders much closer and below to the unit itself. So you'll want to keep that in mind when positioning as well.
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captain11
Captain
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6.2K Messages
8 months ago
@virnunstevens I am guessing you are talking about the doorbell pro or the outdoor camera. I have both and record fine. Suggest you call SS Support and troubleshoot to see what the underlying issue is. If you get a chance please post your outcome here. Thank you.
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