2 Messages
Can't Remove Old Credit Card
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
2 Messages
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @rkcrum ,
Our Support team at 800-548-9508 can take care of updating your account for you - and removing any old info.
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joelawroski
2 Messages
2 years ago
Agreed geoffliu, I just spent 20 minutes on the phone unnecessarily. Very frustrating!
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rgodrx
2 Messages
2 years ago
I also agree with geoffliu
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swanng
2 Messages
2 years ago
Thousand of customers likely also agree that we should have the ability to delete our old credit card information without intervention by SimpliSafe.
Do something about it!
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v1rotate
4 Messages
2 years ago
I just spoke with Andrew at SimpliSafe. Even THEY are unable to delete my old credit card! This has been a known issue for months. It makes me question the credibility of SimpliSafe entirely and I may just cancel monitoring altogether. I'm very disappointed because they did a good job otherwise.
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LucanderHome
2 Messages
2 years ago
I just upgraded my credit card info and am unable to delete my old card info. I called SimpliSafe customer service and was told they could not remove my old credit card info.
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slafleur56
14 Messages
1 year ago
As of May 15 2023 they STILL cannot remove and old card number. They say they have "engineers" working on it. This is a security issue for me. It is OUTRAGEOUS. REMOVE MY SENSITIVE CARD INFORMATION FROM YOUR SERVERS. Unbelievable. Almost a year and the problem is still happening.
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danwhiteman
2 Messages
1 year ago
I changed my payment method. The old card is still on the the app with no remove selection. The new card is being charged and working good. It’s been three months and I keep getting “update my payment” in my mail. A little frustrating I can’t remove it on the app. Also to mention it’s annoying to see the email after deleting it over and over and over and over. Annoying huh…..
thank you for any updates on your app for payment as well as multiple users from the app. The NEAR FUTURE.
✌️
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Alexandra
2 Messages
1 year ago
Customer service says Simplysafe is doing an ongoing! update to the billing system , but there is no due date for the update. This is really unacceptable. We should have a simple way to delete old cards at will. SimplySafe has no right or reason to keep a record of every card we ever used!
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lviengvilayvong
2 Messages
1 year ago
Just got off the phone with customer service and they CANNOT delete my credit card. It’s upsetting that we can’t delete our card in the app or website and when we call they can’t delete it on their end. So frustrating!
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mayh7
2 Messages
1 year ago
Just reported the fact that SimpliSafe cannot delete credit card information from there system to Mastercard, Visa, and AMEX. Guess we'll see if anything changes since it hasn't in over a year!! I just can't believe how cavalier they are with credit card information.
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dlboarman
4 Messages
1 year ago
There should be a way to delete old credit card information. This is not rocket science.
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Rocketman
5 Messages
1 year ago
I probably had 8-10 old cards in there for various reasons and haven't been able to delete old payment methods since I have been a customer. Years...
Well I gave calling support another shot. The agent I talked to was very nice (I know it is not his fault...) and he was finally able to delete all of my old unused cards except one. That one he is escalating and will hopefully be removed in the next day or two.
This is the ONLY site I have ever come across in the dozens I deal that does not let the users themselves delete their old payment accounts. You shouldn't have to waste a valuable hour of your time to call in and ask a support agent to do it for you. waste of time and money on our part and on SimpliSafe's as a business. Just piss poor business practice.
My two rubles...
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tippyjones365
4 Messages
1 year ago
Agree that is absolutely be a priority for a customer to be able to delete any payment method without having to call!!!
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chuckgrasser
54 Messages
1 year ago
I agree with everyone who thinks this is a ridiculous problem and should have been fixed long before now. What makes matters worse is that they randomly decide to stop charging a working card after several months and go back to attempting to charge an expired card.
Someone said the only way to remove the cards is to delete your account and get a new one. I would consider doing that but they screwed up the website that allows me to configure my "Devices" to the point that it is almost unusable. Configuring my devices all over again would take over an hour instead of a couple minutes.
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