CAN'T CANCEL PLAN!

Again, my daughter used her college email address to register the system back in 2019.  She doesn't remember her pw so she can't reset it since she no longer has access to that email account.  

I find it hard to believe with all the account information I provided (receipt for purchase, her old email address, current email address, etc.) that no one at SimpliSafe can't cancel the account.  Clearly from other posts I can't be the only one with this issue!  

@mhaslam5​ as a security company, we have to be strict about protecting our customers' accounts. Info like email and physical addresses, and even payment info, can be obtained by unauthorized parties. So we use the Safe Word - a secret word that only the customer should know - to verify that whoever is calling should have access to the account. Again, our first priority is always to protect our customers, and these protocols are an important part of that.

 If you or your daughter are able to come up with possible words or phrases that she may have used for her Safe Word, that might help. Usually it's something important but easy to remember, like the name of a pet or a loved one. When you call our Support team, you can try multiple times and hopefully you can get the right one.

We understand and apologize for the inconvenience. But you also mention on a different post that you've already taken steps to dispute the charges with your credit card company. That may be the best route for you at this point.

@mhaslam5​ 

I say go to your bank have them stopped that way as I am planning to do.  

I agree. I've filed a complaint with the credit card company and have to send in some paperwork but I think a call to the Department of Consumer Protection can't hurt either.  Thanks for your reply