@cyberghost232, this was reported before and was caused by an entry issue on SS's side with the serial number. Easy fix; call support and confirm what is in the system. And have a happy, safe New Year.
Might want to check the base unit box to verify you have the correct serial number. When I got mine, I misread either a B for an 8 or vice versa on the base unit. It was MUCH clearer on the box than the base station.
Pre activated but customer service put in a different email address. I forgot my safe word. Emailed escalations with no reply. I'm getting an error when activating the unit. I put in my credentials and unit is not registered. Please help
captain11
Captain
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6.1K Messages
6 years ago
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sunny_c
272 Messages
6 years ago
I see that you were able to speak to someone today. If there is anything else that you need assistance with, please let us know.
Lee
SimpliSafe Home Security
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cyberghost232
1 Message
6 years ago
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captain11
Captain
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6.1K Messages
6 years ago
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general_kaos
764 Messages
6 years ago
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cheesecake_dmd
2 Messages
23 days ago
Pre activated but customer service put in a different email address. I forgot my safe word. Emailed escalations with no reply. I'm getting an error when activating the unit. I put in my credentials and unit is not registered. Please help
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