‎Activating Upgraded Devices | SimpliSafe Support Home
 
mlayog's profile

Wednesday, February 5th, 2020 3:48 AM

Activating Upgraded Devices

To Whom It May Concern:

I recently received my upgraded devices with the exception of the siren.

In order to activate them, is it simply a matter of inactivating or deleting the existing old devices, then adding the new device serial numbers from the "Devices" Control Panel?

Thanks for your time and input.

2.2K Messages

5 years ago

The new (SS3) devices cannot work with the old (SS2) base (they now use encrypted signals).
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.