‎Wireless interference | SimpliSafe Support Home
 
along5664's profile

Monday, April 21st, 2025 11:54 PM

Wireless interference

Since this latest firmware upgrade(2.18.6.0) to my base, I amd now gettign errors about wireless interference. My base is about 15 ft from my access point. I have changed the channel of the ap, and moved the base to another location , stilll getting same error.

Community Admin

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1.4K Messages

14 days ago

@along5664 The "Wireless Interference" error message appears whenever the Base Station detects a radio frequency signal that could potentially drown out its connection with other SimpliSafe devices. 

 

These competing signals can come from other wireless devices in the home. It would come from simpler devices, like wireless weather stations, some baby monitors, or even smart switches, to name a few. We recommend scanning the area around the Base Station and look for these types of devices. Once found, move them to a different area of the home and see if these error messages continue. 

 

For more details, see the Error: Wireless Interference Detected article in the Help Center.

1 Message

@simplisafe_admin​ After support from Tech. I was sent new SIM card. This fixed the issue of loosing connection 

4 Messages

14 days ago

Nothing has changed wireless in our house. And it is only happening every so often. I have done a scan and not seeing amything kicking off on wifi. My awifi p's have built in scanners which I have run, and nothing found. I have cranked down the power on all my ap to low power, and am still getting messages during day of issues. I even locked down thebase sation to a single ap, and that has not helped. Coudl this be some new software bug? I see others having these issues as well. Note this just started this past weekend. I have had my system a long time without any issues.

Community Admin

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1.4K Messages

@along5664 A software update shouldn't impact how the Base Station detects wireless signals. Do you live near an airport or police station, or is there major construction nearby? Factors like that can also cause the Base Station to detect interference. 

 

But if not, please reach out to our Support team so they can try to help identify the source of the interference in real time, or adjust the threshold at which the Base Station senses interference.

4 Messages

There is nothing near me. How do I adjust the threshold the base station sense?

Community Admin

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1.4K Messages

@along5664 Our Support team can make that adjustment for you.

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