2 Messages
Wireless Interference Detected & Low Battery Issues
The “wireless interference detected” announcement happened twice back to back, AT THE SAME TIME my indoor house camera shutter opened and closed. Could this mean someone hacked into my system and are viewing the camera?
We have had this system for 2 months and I have to say I’m not impressed AT ALL. Every single week, sometimes multiple times we are dealing with some sort of issue and low batteries. We are CONSTANTLY replacing batteries. During installation, we had to send back the doorbell camera and 2 outdoor cameras because of equipment failure. Camera’s do not work properly all the time even though the settings are set properly and we have the latest system updates. SimpliSafe system is high maintenance and a time suck which we didn’t anticipate nor desire. The system itself is brilliant idea, but the equipment is junk. I work in the tech industry and can say that with confident. If things don’t improve quickly we are ditching the entire system and going back to Habitec. Too much of inconvenience and we are the phone with a SimpliSafe agents weekly, and 99% of the time we cannot understand them due to poor english. Very frustrating. No one should have to spend this much time on a system.
emily_s
Community Admin
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3.3K Messages
8 months ago
@afleck14 I broke your comment off into its own post so we could troubleshoot your system further here.
Firstly regarding the Wireless Interference Detected notification, the Base Station gives this warning when it detects another wireless signal that could potentially get in the way of the signals between your sensors and the Base Station.
This would come from simpler devices like wireless weather stations, remote garage door openers, some baby monitors, and Christmas/LED lights. Please know, someone is not hacking into your system.
To resolve this issue, we would want to move any of these types of wireless devices away from your SimpliSafe devices - either to a different part of a room, or into an entirely new room completely.
Regarding the other issues you mentioned, if you could please let me know which devices you are constantly replacing the batteries for, and what you are experiencing with your cameras, I can assist you further.
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mjp1
1 Message
6 months ago
I have been receiving the same notification on and off for the past two hours now. When it first started, my wife heard the base station state there was a fire detected. This is odd considering my smoke alarm has been disconnected ever since it went off while cooking but kept sounding after the fact) I dunno.
Something tells me to reset the base station by removing the battery. I did that once before but could never get it to reconnect, thus requiring another base station to be sent out.
When looking at my timeline, it appears glitchy on both mobile and PC. Nothing has changed around my household and this is out of the blue. So unless it's the CIA bugging my crib, 99% chance it's the equipment. I'm going to reset the base station when I get home. In the meantime, I would appreciate any suggestions.
Thanks in advance.
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Jwrone
1 Message
2 months ago
Same problem all of a sudden this morning after years of nothing being touched. The living room camera was doing the shutter on / off thing. Once I unplugged the camera it stopped. What the heck. Obviously the camera has no battery. And nothing new in the home.
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