Wireless interference and broken system

I am writing here because customer service has been incompetent and it appears I have nowhere else to turn. Hopefully the community can help me resolve these issues.

I’ve had the SimpliSafe system at this house for about 3 years. Has been working fine with no issues and I was very happy with it. Recently I started getting “wireless interference detected” messages. Nothing has changed in the house and no additional appliances were placed anywhere near the base station. Alert would pop on randomly and resolve itself in about 5 minutes. At first I just ignored it, then it started happening more frequently where it would just spam over and over again. I called customer service, they had me do the whole song and dance of taking batteries out and moving the base station around. Eventually after a couple of hours of tinkering with it the cs rep wiped the settings on their end and that seemed to have fixed wireless interference, but it also made it so that the keypad wouldn’t connect. I was told the only way to fix it would be to move the base station or keypad to a new location otherwise the system would not work, even though it worked fine for 3 years without any issues at the current location. 

The next day I opened the door and realized there was no chime. I set the alarm and opened the door again and nothing happened, no count down, no alarm. So the “fix” that cs did the night before not only made it so base station wouldn’t talk to the keypad it also made it so that none of the sensor worked. I called again, they had me reset stuff, re add sensors, pull batteries in and out, nothing worked, the base station did not recognize any of the sensors. So they sent me a new base station.

New base station came the next day, it was very impressive how quickly that happened. I followed instructions and replaced the old base station. Except this time one of the cameras would not connect. I called customer service and they found that the base station that was just sent to me did not have latest firmware installed and I needed to update it. Ok, so I did, the moment latest firmware was installed the new base station announced “wireless interference detected” ….

so I call again, and again another service rep has be pull batteries in and out, eventually she just gave up and said she was going to escalate it and someone would call me by 12pm. It is now 6pm the next day and no one has called, so I guess my case was not escalated.

To top it all off the new base station is telling me that there is a power outage and it’s running off of battery power, even though it is plugged into the outlet. No amount of resetting has helped and customer service just keeps sending me links to replacement instructions, which I have already followed and completed.

So here we are. I have two base stations, both are giving me wireless interference warnings once they have latest firmware installed. One will not connect to any sensors and the other thinks it’s running on battery power.

This has been a complete $#!% show.

It appears that something about the latest firmware is detecting wireless interference that wasn’t there before. Is there a way for SimpliSafe to change the frequency on which the base station operates to avoid that?