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rongalla's profile
rongalla

25 Messages

Thursday, June 16th, 2022 11:02 PM

WiFi key length maximum

The WiFi standard key length maximum is 63 characters. Is there any chance that a future firmware upgrade would increase the SimplySafe WiFi key length maximum beyond the current 31 characters?

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Updated 

3 months ago

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Official Solution

davey_d

Community Admin

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5.7K Messages

3 years ago

Hi @rongalla ,

The 31 character limit is a hardware restriction. We'll keep you updated if and when our engineering team is able to make a change.

(edited)

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jimbudler

1 Message

@davey_d​ 

You seem to have bypassed in your reply the fact that 63 characters is the world WiFi standard. Even my cheap Taiwan made wifi IP cameras understand 63 character passwords. I have 17 devices on my network and all of them except SimpliSafe understand 63 character passwords. That includes 2 Smart TVs, 4 IP cameras, a smart thermostat, 2 range extenders, a linux laptop, iphone, ipad, Directv Receiver,  Acurite Weather Display, HP printer, and the router itself. That's 16, plus the SimpliSafe. The range extenders are not the same brand as the router, but they work because they adhere to the standard. A hardware restriction? How can this otherwise well made piece of hardware have a restriction that cheap IP cameras don't have? Because you made a design mistake. Fix it.

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2 years ago

RandomSimplisafeUser

2 Messages

I am also very annoyed at this mistake. I just finished setting up a new network and connected all my devices with a long password. Simplisafe was the last device and just hit this issue. Very frustrated! 

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2 years ago

TomB

1 Message

2 years ago

I also just had this issue. Weirdly, the simplisafe cameras are able to handle long passwords. Just not the keypad.

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jcvphoto

2 Messages

2 years ago

I have this same issue.

My upgraded system arrived yesterday (June 06 2023) And the same day it was put back in the box ready to be sent back to them because my wifi password is smarter than simplisafe.
A 'hardware restriction'?? Really? You can do better than that!  In todays world of technology this should be nothing more than a very simple firmware update.  If it is not then it sounds like simplisafe is not the safe option for me.

Get your system up to todays standards. I give this 2 weeks and then I am sending back over $600 worth of your useless equipment.
If you "engineers" cannot figure out how to simply extend the password characters then simply remove the need for a wifi connection. My simplisafe gen 1 works great on the cell modem alone!

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matsimplisafe

1 Message

2 years ago

Better yet.  Put an ethernet port on the base station.   It's insane to use wifi if wires are available.

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tmwd

1 Message

9 months ago

Ran into this issue today. This needs to be a higher priority. Incompatibility with even old Wi-Fi standards is a major flaw.

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rongalla

25 Messages

Good luck, I have been complaining about this for years! In fact it used to be 32 characters and then without telling anyone they dropped it to 31. That would seem to indicate that it is limited by lack of storage somehow. I finally gave up and dropped my guest network password to 31 so I could stop using a network extender just for Simplisafe.

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9 months ago

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knightwolfsystems

1 Message

5 months ago

I just changed my router and ran into this issue.

SimplySafe, what is the plan to address this?

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simplisafe_admin

Community Admin

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1.2K Messages

@knightwolfsystems The 31-character limit for SSIDs and passwords is a hardware restriction of the Base Station. But you could set up a separate guest network (locked at 2.4GHz) that has a different, shorter SSID and password from your main network.

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5 months ago

7arqnz4e

3 Messages

Great idea, but I'm not sure everyone is familiar enough with their router to be able to do this... but for those willing to try, I can verify that this works!

(edited)

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3 months ago

0

h82bcold

4 Messages

4 months ago

Let's be clear, this hardware restriction is the result of choices made by SimpliSafe to reduce the cost of the Base Station. As has been pointed this, and/or other, thread(s), there are far cheaper devices that support longer WiFi passwords and/or have Ethernet ports.

This is 2024, 2025 is less than a month away, according to this and/or other thread(s), this issue has been around for at least 2 - 3 years. It is absolutely unacceptable that SimpleSafe, a purported security company, is unable and/or unwilling, to provide a a Base Station that offers the most basic level of Security by having a physical Ethernet Port or the ability to support a WiFi password longer than 32 characters, preferably longer than 64 characters and/or up to at least 128 characters.


I'm not interested in history lessons, excuses, or workarounds - all I want to know is: When will SimpliSafe have a new Base Station available for purchase with a built in Ethernet port and/or support for WiFi passwords up to at least 64 characters?

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cfleming

1 Message

What SimpliSafe's engineers probably did is incorporate a cheapo Wi-Fi module into the base station, and in order to solve the Wi-Fi password character limit problem, they'd have to redesign the hardware to incorporate a new Wi-Fi module and re-write the drivers for that module and the apps that communicate with the system.  They've probably decided the expense and trouble that would entail is Simpli not worth it, considering the small number of returned systems (including mine) and the expense of making the change.  Also, because I have not seen much evolution in the system design for several years, I suspect the bulk of the engineering team that would know how to change the Wi-Fi module is long gone.

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3 months ago

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