2 Messages
Warranty Option/First Simplisafe installation of system bought more than 2 years ago
Bought a SimplSafe system in November of 2022. It was not installed in the intervening years. Long story no one needs to hear.
Finally, we installed the system one day ago. When I read the warranty information, I understand the 1 year warranty expires one year after purchase or order. So our system's warranty would have expired November 7, 2022, without having installed the system.
The information seems to say, as I read it, that as long as you choose a monitoring plan "before" the initial warranty expires you will get additional warranty time.
If we now buy a monitoring plan can we get some warranty coverage.
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simplisafe_admin
Community Admin
•
1.6K Messages
18 days ago
@hartsockdana Correct, all products sold by SimpliSafe® come with a limited one-year warranty.
If you subscribe to one of our monitoring plans before the one-year warranty expires, that warranty will be extended as long as your monitoring subscription remains uninterrupted. But if you subscribe to a monitoring plan after the one-year warranty has expired, those devices would not be subject to the extended warranty.
For more details, see the SimpliSafe® Product Warranty article in the Help Center.
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