1 Message
SimpliSafe, simply disaster
I received another email demanding the replacement of the internal wireless module, even though the cable detached without any action on my part. However, when I sought assistance from customer service, they were clueless about how to resolve my issue. I can provide a chat history as evidence of my struggles. This experience has been an absolute nightmare, and I wouldn't recommend this to anyone.
emily_s
Community Admin
•
3.3K Messages
6 months ago
Hi @Dnanuranga,
I am really sorry to hear about this experience. Just so I have this right, the connector wires that plug into the Base Station's Cellular Module became unplugged in yours? If that is the case, you should be able to plug those wires right back into the Cellular Module.
If you check out this article in our Help Center, there is a video that takes you through the installation process and shows you how to plug in the wires.
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