‎Set up system, worked for a bit, then Power Outage until I upgraded | SimpliSafe Support Home
 
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Monday, February 24th, 2020 3:25 PM

Set up system, worked for a bit, then Power Outage until I upgraded

I set up my system and everything was working fine. Did not have the upgraded plan. A few hours later, I see in-app "Power Outage" except there is no power outage at my home. I trouble shoot, the customer service person says they'll send out a new power adapter. I upgrade my service to the $24/mo package and miraculously the system's "Power Outage" notification is GONE! Is this seriously a way for the company to make additional dollars to get everyone to upgrade?

96 Messages

5 years ago

So was it fixed without the upgrade and just the new power supply? Did they tell you to upgrade to get rid of the outage notification?
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