1.6K Messages
Recordings oddities
Perhaps someone at Simplisafe can explain this. Honesty preferred not the run around canned replies.
I reluctantly signed again today for self and recordings rather than let 5 of 7 cameras just rot, and not feasible financial value dollars wise, to return all for refund.
Might as well get a little coverage for $9.99 per month for $850 worth of mediocre cameras.
The oddities are, that Simplisafe records videos even if you are not paying them.
Just self monitoring. We can't see them but they apparently or possibly can or could.
I sighed about noon today for the 3 month $9.99 per month free trial.
Magically, at least the "least" the last 30 days of recorded videos showed up in my timeline.
Rather weird and stalky IMHO. Probably illegal taking videos like that unbeknownst to customers.
Show me that in terms and conditions. I want an answer. ASAP!
Official Solution
simplisafe_admin
Community Admin
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1.4K Messages
2 hours ago
Hello @dlpsr -
First and foremost, no one other than you is able to view your cameras’ recordings without your specific consent - and even with your consent, it’s only for service or product improvement related purposes. Further, all recordings are encrypted at rest and are automatically deleted after 30 days.
We’ve flagged your post to our Specialist team, and they’re reaching out to you directly to discuss what you experienced when you upgraded and the details of your three-month trial. Regarding the trial, given you already had a paid subscription with us and your billing date doesn’t change, we tie the kick off of your three month trial to that same billing date; however, we will be refunding your $9.02 charge. Our Specialist can discuss this further with you as well.
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dlpsr
1.6K Messages
9 hours ago
@simplisafe_admin
crickets on my May 8 demand for the Terms of Service clause justifying unauthorized week-long video and audio recordings during my non-recording plan (self-monitoring, live view only).
Your silence proves you’re dodging accountability for practices that likely violate Pennsylvania’s Unfair Trade Practices and Consumer Protection Law (UTPCPL) for deceptive data collection and Wiretapping and Electronic Surveillance Control Act (Wiretap Law) for unconsented audio recordings.
Now, you’ve got the nerve to slap a $9.02 charge (Prime Visa, May 9, 2025) on my 3-month free trial ($9.99 plan, signed up May 8 via app).
Why am I billed for a free trial?
This smells like another deceptive tactic, violating UTPCPL for unauthorized billing, especially with your forum’s endless complaints about post-cancellation charges and refund delays.
Add your greedy push for two $9.99 plans for two base stations (one property, 10-camera plan, no ToS justification) to the pile of UTPCPL violations.
Show me the exact ToS clauses for:
Recording/storing video and audio during a non-recording plan.
Charging $9.02 during a free trial.
Requiring dual subscriptions for one account’s cameras.
No “we’re so sorry” BS—give real answers, reverse the $9.02, and delete my previous recordings, or I’m escalating to the PA Attorney General and FTC, who are already watching your “stalky” scams. Forum users, join me—report this greed! Answer ASAP!
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dlpsr
1.6K Messages
9 hours ago
Pennsylvania Laws (Titles Only)
Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. § 5704, § 5725)
Unfair Trade Practices and Consumer Protection Law (73 P.S. § 201-2)
Prime Visa: You made an online, phone, or mail transaction of $9.02 with SIMPLISAFE on May 9, 2025 at 9:37 AM ET.
Or Explain.
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