‎Placed ordered with expedited delivery but no tracking number | SimpliSafe Support Home
 
vivekd's profile

Wednesday, November 9th, 2022 3:53 AM

Placed ordered with expedited delivery but no tracking number

Hello!

I placed an order for multiple devices yesterday with expedited USPS Priority. I don't see a tracking number yet, please help!

Order #: 25364939

Captain

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6.1K Messages

2 years ago

@vivekd Suggest you call SS and ask. When they are busy (and since they are currently offering existing customers 50% off sensors they probably are) orders get delayed.  You paid for expedited and you may not get it. Call and politely ask status and, if not expedited, ask for a credit or free monitoroing etc.

Community Admin

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71 Messages

2 years ago

Hi @vivekd,

 

We're sorry to hear that. Please give us a call at 800-548-9508 so our team can look into this and refund the shipping if needed! 

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