1 Message
No Link to Dispatcher
No link to dispatch center is advertised to anyone within earshot. If I turn down the volume I can’t hear alerts like a sensor is open when I am arming the alarm & it will go off when the countdown is done. I chatted with someone who assured me I would still hear which sensor is triggered if the volume is down but that’s not the case. A waste of 2 hours & $330. If this is how you guys force customers into a contract I’ll just find a less shady company.
Official Solution
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @tabithajbasye
Sorry to hear about the miscommunication there. At this time, the Base Station does not announce a sensor by name when it is triggered. When your system is off, you'll get a chime. And when your system is armed in Home or Away, a triggered sensor will set off an alarm - but no voice prompt.
And as for that "No Link to Dispatch" message - if you're not subscribed, but still have your system connected to the app, that message means that your Base Station has been disconnected from your WiFi. The warning will only happen when your system is disarmed.
I would suggest moving your Base Station (the tower) closer to your WiFi router so that it has a better time linking up.
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worthing
742 Messages
3 years ago
@davey_d
Per https://support.simplisafe.com/hc/en-us/articles/360029765451-No-Link-to-Dispatcher-Warning-Gen-3-SimpliSafe- it sounds like that error could mean no Wi-Fi OR no cellular connection. Are you right or is the support article right?
Does that audio clip sound if either connection is unavailable or only if both are unavailble? So if WiFi is up but cellular is down, does the error still sound?
Also is it possible this error would sound if say, the base had station had an old 2G module and couldn't make a cellular connection because the 2g network has been shut off?
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lance843
1K Messages
2 years ago
You either lost signal from cellular or wifi and the system can't communicate with the monitoring company or you are not paying for monitoring and it will say that all the time
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gpayne_2
5 Messages
2 years ago
I have the "Disconnected to dispatch center" error now as well. It started when I was made to update my cellular module. Not good business practice guys! And of course it announces this message in the middle of the night.
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alan66c6a2
1 Message
3 months ago
I have the "no link to dispatch" error. Despite numerous attempts to reset the base station it will not link up.
Upon calling customer service I finally got to speak with someone who's English I could not understand.
I was thinking about upgrading my old gen 1 unit, but since I'm still being charged for essentially no service I'm rethinking and will probably go with a different company.
I really don't get it, you guys used to have excellent customer service.
Something went wrong......
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