No alert if home internet cut/disconnected?

@Boring_Joe​ There is one catch.....your notifications have to be turned on. Easy to do, on the dashboard or phone app. SMS, email and push alerts are all available. I have push alerts and email on; push alerts for issues and alarms, email for everything. Call support and they will assist you to configure.

@captain11​ Well, I think that would be obvious that notifications need to be turned on to be received. Mine are and were. I hope to have some time for further testing this weekend. 

@kmesker​ If your WIFI is lost, you should get a notification, and of course, when it is reconnected. That said, I just checked my Verizon 5G broadband log when I lost WIFI on 2/28 at 12:35pm for 3 minutes and did not get an alert.  Did a search in the help center and saw where a customer called into support and was told to do a hard reboot to "reset the protocol". I am going to test that right now and will update this post.

Update: did hard reboot of base, and did get notificaitons power was lost and then back on. Unfortunately, did not get WIFI notifications which I tested next. Calling support now to report issue and see what they day.

Support chat:  I think (keyword) that the agent stated you are supposed to see the lost WIFI event in your timeline but, at this time, you wlll not at a notificaiton about it via SMS, email or push notification.  If this is correct, I misunderstood how the system is works. The agent did give me the standard "I will bring this to the attention of our engineering team" etc etc. The agent also had me reinstall the app but haven't tested to see if the WIFI outage would then appear in my timeline.

I will email SS and ask for claficiation on what exactly is supposed to be the standard protocol on this.

Thanks. I am very curious as to their reply. 

@general_kaos​ As do I, hence why I replied in my first post earlier in the thread. 2018 was a long time ago in my mind, so after that confusing chat with the support agent today, I am hoping to see an "official" summary from SS. Emily, a SS moderator, did post after my original one and seemed to indicate you would be alerted. After my testing today, I can assure I was not notified when WIFI dropped.

Just did another search and got a hit that is very specific to this thread and issue.

https://support.simplisafe.com/conversations/gen-3-simplisafe/wifi-connection-lost-during-the-night/628d7bc0117340245e71068c

Appears customer did a hard reboot and did get notification that WIFI was restored, as directed by SS support.  Still awaiting reply from SS to confirm this is normal and there may be a system issue right now.

@general_kaos​  Interesting that you said the notice appeared on the keypad. I never thought of checking that. Just did but nothing showing except front outdoor camera error, which would make sense if the wifi was down.  So possibly the SS3 system will report WIFI outage on the keypad but not send a push notificaton? 

Still would like clarification from SS on what officially is suppoed to happen and if something is amiss from a system standpoint on their end.

@general_kaos​ There must have been some kind out outage with SS backend services. Yesteray I again rebooted my router and lo and behold, I instantly received push and SMS notices the WIFI connection was gone, and then restored. So Emily, SS moderator, and our memories were correct. That's the good news.

The bad news: as usually SS didn't notify anyone of the outage, it generated this thread and multiple posts etc etc.

Attention Simplisafe: Customers like myself have requested for years and years a Systems Status Dashboard in the community.  This is not rocket science or nuclear phsysics. When service A goes down, your monitoring program sends notificqation to SS systems engineer; add line in code generate alert and post on web page x. Okay, I'm not a programmer but we did this for customers with our medical equipment over 10 years ago.

And yes, formerlly requesting a detailed response what happened and what you can (and will ) do about it in the future. Thank you in advance for your cooperation.

@general_kaos​ sorry for the confusion. I shut off wifi ininitally (Google router, and this last time shut down the Verizon Home 5G gateway, either way there was no wifi to connect to the base.  Just easer to take down the Verizon gateway.

@emily_s​ Thanks for the reply but do have another question: The notification stated my base had no WIFI connection; it said nothing of internet ie back up cellular. This is the behavior I would expect. So, to confirm, there was no interuption of SS push or messaging alerts?