If you're asking about changing the WiFi connection for your SimpliSafe Base Station, you just need to navigate through your Keypad: Menu > System Settings > WiFi, and select a new WiFi connection from there.
Alternately, you can use the SimpliSafe app, under Menu > My System > Base Station Settings > WiFi Network.
I just recently changed my router to a different SSID (effectively a "new" network to the SimpliSafe system) and had to do the following:
Via App
Update "Devices" starting with the base station. Go into the device setting and change the WiFi SSID info
Reset each camera and scan the QR code with the new WiFi settings, it's possible to use one QR code for them all, but you'll need to figure out which device name is which in the app if doing it this way. Otherwise, create a QR code for each camera you are adding back
Via the KeyPad
Just update the WiFi settings for the keypad. This seems important as I've observed some really funny behavior when the Keypad is not on the same wifi as the base station (really delayed entry notification and even the alarm going off)
The answers aren’t addressing the issue, I also don’t have a WiFi option at this location in the app. I can set alarm duration, replace the device, etc, no WiFi options and I just got a new network installed!
@mandaleigh183 you should see the option to connect the Base Station to WiFi in the mobile app by going to My System > Base Station settings > WiFi Network.
But also, do you happen to know if you have an Original SimpliSafe system? The Original SimpliSafe only has a cellular connection option, not WiFi. If you do have an original system, you should not see a WiFi option in the mobile app.
This is why when I had spectrum come out and they had to replace all of our equipment I told them to put everything including my password the same and all my simplisafe equipment including cameras came back with me doing nothing.
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @ropulse ,
If you're asking about changing the WiFi connection for your SimpliSafe Base Station, you just need to navigate through your Keypad: Menu > System Settings > WiFi, and select a new WiFi connection from there.
Alternately, you can use the SimpliSafe app, under Menu > My System > Base Station Settings > WiFi Network.
(edited)
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caarsvold
1 Message
2 years ago
My app does not have a WiFi option under general settings. We have the older version base station and devices. How do I update the WiFi?
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rvice
1 Message
2 years ago
I just recently changed my router to a different SSID (effectively a "new" network to the SimpliSafe system) and had to do the following:
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jhopson
2 Messages
5 months ago
I’m trying to update my WiFi network but I don’t have the option to in the keypad options or via the mobile app.
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lance843
1.1K Messages
2 months ago
This is why when I had spectrum come out and they had to replace all of our equipment I told them to put everything including my password the same and all my simplisafe equipment including cameras came back with me doing nothing.
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